Refund policy

Our 90-day money-back guarantee

We want you to love your purchase. If you're not satisfied for any reason, you may request a full refund within 90 days of your delivery date, even if the product has been opened and used. Orders placed through Amazon follow Amazon's own returns process.

How to request a refund

Email support@ancestica.com from the email address used on your order, include your order number, and let us know you'd like a refund. Our team will confirm and process your request.

Do I need to ship the product back?

In most cases, no, you may keep the product. We'll let you know if a return is required for your specific order. If so, we'll send instructions and you will not be charged a restocking fee.

Refund method and timing

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days after approval for the refund to appear, depending on your bank or card issuer.

Damaged or incorrect items

If you received a damaged, defective or incorrect item, contact us within 30 days of delivery and we'll send a replacement or issue a full refund, including any shipping charged.

Order changes and cancellations

Need to change or cancel an order? Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.